Refund Policy

If you are dissatisfied with your purchase please give us a call or email us to try and make it right.  You can always contact us at info@almotti.com or 786.250.3436.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Our items cannot be returned, because they are perishable goods, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds 
We will notify you once we’ve received your message or call and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.