Refund policy

All Sales are Final. No refunds, returns, or exchanges are allowed.  All Gift Card sales are final.

Order cancelations

Advanced Orders (Local Pick-Up Only):

We do not refund any cancellations made less than 72 hours in advance of your chosen pick-up time. This includes order changes for future dates.

Nationwide Delivery Orders:

As a policy, all our perishable treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order must be made 3 days in advance of the initially requested delivery date.

Almotti does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disasters, inaccurate shipping information, mistakes on the part of our shipping partners’ employees, or similar reasons.
In the instance that you experience an issue with your order, please contact office@almotti.com. Our policy is to have any request for a return, refund, or exchange submitted within one (1) day of the delivery date and an original proof of purchase will be required for any resolution. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

Damages

We are very sorry to hear that your items did not arrive how it was supposed to.  Please contact UPS directly within a day of delivery with your tracking number as well as details and photos of the damaged or defective items.  Please share photos that include -  A photo of the area of concern.  Two full shots of the product (from side and overhead).  A shot of the packaging box. Email us at office@almotti.com if you need assistance.  Each issue is handled on a case-by-case basis.